Delivery & Returns
Clinic pick up: if you choose free clinic pick up, please bear in mind our Stafford location is NOT open everyday. It is your responsibility to collect on days we are open. Please bear this in mind when ordering perishable goods.
Products will be delivered by Royal mail Signed For unless stated other wise on your shipping email. Delivery can take 2-5 working days depending on courier and stock status.
If you opted for store collection, please wait for your confirmation pick up email before you collect.
Due to the nature of the products and for hygiene reasons, returns are not accepted unless item is faulty damaged. At that point we will be happy to exchange damaged goods.
Vouchers* are non-refundable or able to be cancelled and will not be honoured after the expiry date (6 months unless otherwise stated). Vouchers are only valid on clinic treatments.
* Special offer vouchers are valid for 3 months from the date of purchase, standard vouchers are valid for 6 months from the date of purchase